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Any complaint related to your accommodations should be handled directly with the Supplier, the sole party responsible for ensuring the conditions specified in your voucher. Should you wish to modify or cancel your Rent-a-Car reservation, the cancellation policy of the Supplier in question will be available on your voucher. To cancel your reservation, please contact the Azores Getaways Customer Support Service within the deadline provided in your voucher:. Each Rent-a-Car company has its own specific Terms and Conditions, which will be explained in your voucher.
If the cancellation policy of the Supplier is different than the general cancellation policy of Azores Getaways, the Supplier's conditions have priority and the client must abide by their specifications.
All drivers must have a valid driver's license and credit card in order to rent a car. Please take into consideration that additional costs or fees such as optional insurance, fees for additional drivers, etc. Should you wish to extend your trip and opt for returning the car after the date specified on your voucher, the Rent-a-Car company may charge you a different price for the extra days, a price that may vary from the price available on Azores Getaways.
The voucher contains all the information related to the booking dates, duration, names and contact information for the suppliers of the selected services, as well as their specific Terms and Conditions. Please read all the information on your voucher carefully. Before travelling, you must print out your voucher and present it as a proof of your reservation upon arrival. The customer is responsible for immediately notifying Azores Getaways in case of a change of address, email or phone number.
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The customer is obligated to file a complaint with the airline the moment their bag is discovered as missing, deteriorated or destroyed. The departure and arrival times are indicated in the local time of the respective city and according to the schedules of the airlines on the date of their publication on www. Travel Insurance is not included in any travel packages offered by Azores Getaways. Azores Getaways offers customers the option to purchase insurance to cover the customers should they need assistance or in case of cancellations.
The Suppliers require your credit card data in order to guarantee your reservation. As such, Azores Getaways sends your credit card information directly to the Supplier whose services you booked, after verifying your credit card.
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Please note that your card can be pre-authorized or charged sometimes without any options for reimbursement for certain fares or special offers after the booking is made and confirmed. Please carefully verify the description of the services before making your reservation. In order for us to pay this fee, you need to report the fraud to your credit card company according to their rules and proceedings and contact us immediately via the e-mail at customercare azoresgetaways.
In the subject field, please indicate "credit card fraud" and send us the proof of the fee charged ex: The penalty will then be sent by us to the supplier of the service that was cancelled or for which the client did not show. For each pre-paid travel package reservation, certain reservation fees are charged in accordance with the standing prices available on www. The airport taxes are always included in the final price of the reservation, unless otherwise specified, in which case they must be paid locally by the passengers in the airports where they are required.
The final prices of the reservations reflect a total value that includes the local VAT Value Added Tax at the standing legal rate. The Autonomous Region of the Azores is integrated in the Portuguese Republic, a member state of the European Union, and as such, the citizens of the other European Union countries can enter Portuguese territory without a visa or a passport, by presenting only their national identification document.
Citizens of countries outside the European Union must check with their local authorities about any specific documents that may be required when travelling to Portugal prior to booking their trip. The customer is responsible for contacting the relevant Embassy or Consulate for additional information.
Requirements may change and you should check for up-to-date information before booking and departure. Azores Getaways accepts no responsibility if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
The original version of these Terms and Conditions was written in Portuguese before being translated to other languages. The translations made available online are only a courtesy to our customers. In case of dispute over the content or interpretation of these Terms and Conditions, or in case of incoherence or differences between the Portuguese version and a translation, the Portuguese version will always prevail.
The Portuguese version is available on our website when choosing the Portuguese interface and it can be sent to you if you express your desire in writing. All the specific conditions of each service will appear on the respective vouchers. The client must have all the personal or family documentation required identity card, military documents, minor authorization, visas, vaccination certificates and other necessary documents.
Azores Getaways denies any responsibility whatsoever for the denial of visas or entrance of the customer into a foreign country. In these cases, the "Withdrawl" section applies, and the customer is responsible for all other costs brought on by the situation. Please note that many countries require that the passport has a minimum validity of six months starting from the entry date into this country. The client is responsible for getting all the information on visa requirements;.
The customer is also responsible for providing accurate information for all relevant parties while making the reservation. The customer must respect the conditions imposed by the Suppliers as stipulated in the reservation voucher. The client cannot behave in an inappropriate manner, as to offend or harm others, or destroy the property of others. Additionally, the client also accepts:. Should the customer have any doubt or complaint related to their reservation, they should contact the Azores Getaways Customer Support team prior to travel.
By filling out the form, the customer agrees to renounce any ownership of the information provided to us.
By filling out the questionnaire, the client agrees:. These include, but are not limited to: When making a price estimate in your local currency, please take into account the possible currency fluctuations, which may alter the final price of your trip. All the content is protected by the copyright and intellectual property laws of Portugal and of the foreign jurisdictions. The unauthorized use of this content can violate the copyright in force, the trademarks and other intellectual property laws.
These Terms and Conditions constitute a contract between the customer and Azores Getaways, which is a Portugal-based reservation central, governed by the Portuguese laws. The client agrees that any dispute shall be resolved by the Ponta Delgada Court, in conformity with the laws of Portugal. The present terms and conditions were elaborated in accordance with the applicable judicial norms relating to tourism agencies, in the form of Law Decree no.
The present terms and conditions may be complemented by any other specific terms, as long as all parties involved agree. Due to the constant change of fuel prices, alterations may be made to the fuel supplement included in the price of your reservation. Examples of these services are: The goal is for these services to be provided in a clear and concise way, describing the practices adopted for this purpose.
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Personal data means all information relating to a person and identifying that person, or making it identifiable, irrespective of the nature and support of the information and including the sound and image of the person. Your personal data will not be reused for other purposes that are previously identified or that have nothing to do with those purposes for which they were initially collected.
For providing the services, products and goods you wish to purchase travel, hotel reservations, airfare, etc. For the adaptation, improvement and modification of services, in particular by identifying trends in use, or to determine the effectiveness of promotional campaigns;. Cookies are small files of information that help identify your browser and that can store information, for example, settings and user preferences. Except for cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the acceptance and consent of the User, and this consent may be withdrawn at any time through specific browser tools.
To learn more about the cookies we use, you should consult our Cookies Policy. The pixel tags also known as web beacons and clear GIFs can be used in connection with some services to, for example, track the actions of service users including email recipients , measure the success of our marketing campaigns, and compile statistics on the use of the Services and response rates. To learn more about the pixel tags and other similar technologies that we use, please refer to our Cookies Policy. Your personal details are kept safe by adopting various security measures of a technical nature the data is kept on secure servers with Rackspace US, Inc.
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Hereinafter, "Rackspace" which is based at Fanatical 1 Place City of Windcrest San Antonio , TX , United States of America, and gives us all the safety guarantees and organizational only have access to data employees and processes that must access them as rules created for this purpose that allow you to protect personal data against its spread, loss , improper use, alteration, treatment or unauthorized access as well as against any other form of illicit treatment.
In order to protect your personal data we only use data center providers who provide us with adequate and documented security measures, namely, ensuring that your personal data is stored on servers that are maintained in controlled environments with limited access. Although we take the precautions we deem appropriate to protect the personal data you provide and collect, you must be aware that no security system is impenetrable.
Before we explain how you can exercise your rights, you should know what they are. Thus, the legislation grants you the right to request us, as the person responsible for the processing, a access to personal data concerning you, as well as your b rectification or deletion, and d limitation of the treatment with respect to it, or the right to e oppose processing, as well as the right to f portability of data. You also have the right to submit a complaint to a supervisory authority National Data Protection Commission - www.
You also have the right to submit a complaint to a supervisory authority National Data Protection Commission at www. AZORES GETAWAYS may use third parties to provide certain services, the level of maintenance, technical support, marketing, billing and payment management, and they may have access to some of the personal data, including the data needed for the contracted purposes. However, we will only share with prior authorization from you. In regards to data transfers to third countries outside the European Union, AZORES GETAWAYS will comply with the law, according to the suitability of the country of destination, for the protection of personal data and the requirements that apply to them personal data to jurisdictions that do not provide security and protection guarantees.